The Cultural Me · UX Case Study

This is the final client project of the User Experience Design Immersive course I attended at General Assembly London.
Team: Brandon Pfeiffer, Nina Lukin, Andrew Cooper and Alicia Andrés.
Methodology: Lean UX
Project duration: 3 week sprint

Challenge

Have you ever wished that you had the ability to talk with confidence about the last art exhibition you visited? Have you ever been stuck for words when someone raises the subject of Shakespeare or Renaissance Art?

Culture is all around us. Being able to understand it helps to understand ourselves, empathise with others and apprehend the world we live in. The Cultural Me is a startup with one clear mission: help people to learn about the arts and culture as they would learn a new language.

The app offers daily bite-sized articles and information on cultural events, all specially selected for each user.

The main client’s need specified in the brief is to design the user interface and process flow that would permit the user to select their preferences in the arts and culture. The user would then receive tailored content thanks to their AI-assisted learning algorithm.


 

Research

Competitive analysis

The competitors observed were chosen and evaluated on a number of varying features and categories, such as how is the content presented, category selection, content rating system or learning features.

Researching how competitors are creating experiences for users helped us to form an initial idea of the app structure and layout to apply to the current beta version whilst also solving the needs from the brief.

User research

We conducted 13 interviews, taking into account users demographic levels in order to determine if they matched or were close to the motivations, experiences and demographics provided by the persona received from our client.

The interviews covered a range of topics, behaviours, preferences and experiences related to learning habits and culture knowledge. This allowed for a number of insights to confirm previous research completed.

Persona

The analysis and synthesis through affinity mapping of what was learned in the interviews, lead us to create the persona of Emma. She highlighted various goals that would need to be addressed through the process of ideation and the future development of concepts.

User journey

Emma has a new client as a PR: a relevant architecture studio that she wants to engage with. She finds out about a new app to learn about architecture easily and gives it a try. After a week is able to show her knowledge of interesting facts.


 

Definition of the problem

Problem statment

Curious people need a way to learn about their interest areas in the arts and culture because they want to increase their knowledge.

How might we

How might we facilitate arts and culture learning for people who want to educate themselves but do not want it to feel like studying?

Hypothesis

We believe that by creating a learning platform, our users will be able to increase their knowledge of the arts and culture.


 

Ideation

Design studio

We conducted a design studio session with The Cultural Me, where we shared the insights from our research and discussed next steps.

We ran a Crazy 8’s exercise to unleash our creativity focusing on selecting preferences and the learning feature to help the user memorise what they are reading.

Feature prioritisation

We decided it would be nicer if the selection for categories is visual, as is quicker and more fun. We would also keep the learning feature as a light touch because this is an MVP (Minimum Viable Product).

App map

We specified the sections of the app: Home, with daily articles are shown selected based on the preferences the user has chosen; Explore: the category list where the user can keep tailoring his preferences; Learning lists: created by the users based on what they want to learn
and Settings, where the user can edit the profile, location, billing and contact details.


 

Solution

Lo-fi prototype

In the splash screen Emma, is able to log in or sign up for a free trial. The next screen would be where she selects her areas of interest and she would arrive to the home screen, where the articles based on her preferences appear. She would explore other topics in the ‘explore’ section.

Hi-fi prototype

We tested the lo-fi prototype with 4 users, which helped us to improve several aspects in the hi-fi wireframes, as the onboarding preference selection, the layout of the articles and the learning feature. We created the high fidelity prototype based on the learning from the usability testing.


 

Visual design

Moodboard

We created this moodboard to inspire the visual design for our proposal, setting the tone for a modern and clean aesthetics.

Style guide

We also designed the style guide, based on the current style of the app through the use of the colour palette but looking towards the future, what competitors are doing and keeping in alignment into the field of where The Cultural Me aims to be placed in the future.

Final mockup

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